Privacy Policy

Last Updated: 02/19/2026

Phree Harmony Family Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and online services (collectively, the “Services”).

This Privacy Policy applies only to information collected through our website. If you receive professional services from us, including case management, home assessments, behavioral health coordination, or consultation services, your information is governed by our separate Notice of Privacy Practices.

1. Information We Collect

Information You Provide Voluntarily

We may collect personal information you provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms
• Information related to service inquiries

Professional Services Inquiry Information

If you inquire about case management, adoption home studies, foster care assessments, behavioral health coordination, or DFPS consultation services, you may voluntarily provide sensitive information necessary for us to respond to your request.

Submission of information through our website does not establish a client relationship.

2. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access

This information is used to improve website performance and security.

3. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. How We Use Information

We may use collected information to:

• Respond to inquiries
• Provide requested information
• Improve website functionality
• Communicate regarding services
• Comply with legal obligations
• Protect against fraud or unauthorized activity

5. Insurance and Billing Disclosure

If you choose to pursue services and elect to use private insurance, Medicaid, or Children's Health Insurance Program (CHIP), additional information may be required for eligibility verification and claims processing. Such information is governed by our separate Notice of Privacy Practices.

6. Third-Party Referrals and Links

Our website may contain links to third-party providers, including mental health or community service agencies. We are not responsible for the privacy practices of those external entities.

7. Mandatory Reporting and Legal Disclosures

We may disclose information when required by law, including but not limited to compliance with court orders, legal processes, or mandatory reporting obligations under Texas law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or electronic storage method is completely secure.

9. Data Retention

We retain website-submitted information only as long as reasonably necessary to fulfill the purposes described in this policy or as required by applicable law.

10. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information directly from children through our website.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Phree Harmony Family Services

phreeharmony@phreeharmonyfamilyservices.com
4808 Fairmont Pkwy #1048
Pasadena, TX 77505

Phree Harmony Family Services
Effective Date: 1/23/2026

1. THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION.

2. Our Legal Duty

We are required by law to:

• Maintain the privacy of Protected Health Information (PHI)
• Provide you with this Notice
• Follow the terms currently in effect
• Notify you in the event of a breach of unsecured PHI

3. How We May Use and Disclose Your Information

For Treatment

We may use and disclose PHI to coordinate care, referrals, and service planning.

For Payment

We may disclose PHI to verify insurance eligibility and process claims, including claims submitted to private insurers, Medicaid, or CHIP.

For Health Care Operations

We may use PHI for quality improvement, supervision, licensing, and compliance activities.

4. Uses and Disclosures Required by Law

We may disclose PHI:

• For mandatory reporting (abuse, neglect, exploitation)
• In response to court orders or subpoenas
• For law enforcement purposes when required
• To comply with Texas child welfare regulations
• To avert serious threats to health or safety

5. Other Uses and Disclosures

Other uses not described in this Notice require your written authorization.

You may revoke authorization in writing at any time.

6. Your Rights Under HIPAA

You have the right to:

• Access and obtain a copy of your records
• Request corrections to your records
• Request confidential communications
• Request restrictions on certain disclosures
• Receive an accounting of disclosures
• File a complaint

Complaints may be filed with us or with the U.S. Department of Health and Human Services.

7. Confidentiality of Coaching Services

Coaching or consultation services that do not constitute clinical treatment may not be considered medical treatment under HIPAA unless otherwise specified in a written service agreement.

8. Record Retention

Records are maintained in accordance with applicable Texas and federal laws, including required retention periods for case management and assessment documentation.

9. Changes to This Notice

We reserve the right to change this Notice at any time. The revised Notice will apply to all PHI we maintain.

10. Contact Information

Privacy Officer
Phree Harmony Family Services
4808 Fairmont Pkwy #1048 Pasadena, TX 77505
(832) 910-7862
phreeharmony@phreeharmonyfamilyservices.com